Help desk · Aid station
Support
Need a hand? Write to us and a person answers, usually within a day or two.
Is The Corral free?
Yes. Finding races, the Race Finder's top matches, your cheer link and audio cheers, logging finishes, and the Corral itself (follows, race walls, charity walls) are free. Corral Club is an optional membership for extras.
What is Corral Club?
An optional auto-renewing membership, billed through the App Store with the price shown before you subscribe. Members keep their audio cheers, get every Race Finder match, trends and training, a race-day game plan, every color and app icon, a member bib, and photo overlays without the mark.
Manage or cancel anytime in your App Store account settings.
How do I sign in?
Sign in with Apple, Sign in with Google, or continue with email: there's no password, we email you a 6-digit code to enter in the app. You can also use the app without an account.
New phone? Getting your account back
Sign in the same way you joined: Sign in with Apple, Sign in with Google, or the same email address. Your account comes back with it.
How does my cheer link work?
Anyone you send it to can open it without the app or an account. It shows your first name and last initial, the race, the course, your wave and start if you added them, and when to look for you from your goal pace. Where you are shows only if you turn on Share my mile: then your latest mile and time go to your cheer squad on race day, and to no one else. So does a tracking link you add from your race's own app.
Supporters can pin where they'll stand and leave an audio cheer of up to a minute. You hear it as you reach that spot, and if they allow it, a few seconds can play in your race reel. The link ends the day after the race, or as soon as you turn it off. More in the Privacy Policy.
How long are audio cheers kept?
Recordings are deleted about 7 days after race day, or about 30 days after it for a Corral Club member's link.
Signing out, or deleting your account
Tap the gear (Settings) at the top right, then Account. Sign out, Sign out everywhere else and Delete account are all there.
Deleting your account permanently deletes it and what's tied to it from our servers. Backup copies go as the backups expire, within about 4 months, and we may keep some records, such as reports and bans, as the Privacy Policy says. It can't be undone.
Reporting a post or blocking someone
On a post, tap the ⋯ menu for Report post, Mute or Block. On a runner's profile, tap ⋯ for Report runner or Block runner. Race-wall posts have Report, and a pin on your cheer link has Report and block.
We review every report within 24 hours.
Why does a race say Expected?
Every race in the catalog is checked against its organizer, but some dates aren't published yet. Those races say Expected until they are.
The organizer's website is always the source of truth. Check it before you register.
Where are my date of birth and gender stored?
The date of birth and gender you enter for Boston-qualifier checks stay on your device; only whether a race met a standard is saved. If we ask for your birth month and year when you make an account, we use them to work out your age range and don't keep them.
More: Privacy Policy · Terms of Use